At Marival Vacation Club, your well-being and information security are our top priorities. Currently, some individuals on the internet, not legitimate agents of Marival Vacation Club, are offering fake deals. We have taken steps to protect you from these scams.
Among our measures is this guide, which will help you recognize key signs of a scam. Review the following points and practice them for your protection.
1.- When making your reservation, you are likely dealing with a scam if a discounted price or free flight is promoted on platforms outside our websites, travel agencies, or authorized partners. To verify that Marival Vacation Club supports this service, consult our official channels, which include:
2.- Do not trust offers where the price is available for travel any time of the year without restrictions. At Marival Vacation Club, we control our availability and rates, which change according to the season.
3.- If the offer is only for immediate purchase, meaning you cannot call back after reviewing your options, it is likely a scam.
4.- Marival Vacation Club agents will never contact you via WhatsApp or text message (SMS). They will always call or email you to book your stay through our official toll-free numbers.
5.- It is probably a scam if the agent or agency sends you copies of their IDs, accommodation contracts, or confirmation forms to imitate our documents. An authorized and established agency will offer confirmation directly from Marival Vacation Club.
6.- Before making any payment, request the confirmation number and methods to verify the payment directly with our agents. Another way to verify the identity of the person offering you the package is to request proof of registration in the National Tourism Registry, where all tourism service providers in Mexico must register. You can also verify if it is an authorized agency by calling our direct numbers:
7.- Always ask your seller for a copy of the reservation details: reservation proof that contains the agency's stamp and letterhead with all your identification information, reservation number, hotel name, hotel address, room category, receipt covering the payment made, and information on how to contact Marival Vacation Club or Marival Resorts directly.
8.- Avoid filling out forms on social media (Facebook or Instagram). This data can be used for fraudulent purposes or to contact you pretending to be an agent of Marival Vacation Club.
9.- Book your stay on secure networks, never on open networks or public places like cafes, restaurants, airports, etc.
10.- Install browser add-ons for secure web browsing whenever possible: Adware, Malware Bytes, etc.
Remember these tips when booking your stay. If you have any questions about our contact numbers or websites, use the ones provided in point 1 to communicate with us.
Dear members, guests, and clients, please be aware that MARIVAL RESORTS, MARIVAL VACATION CLUB, and their affiliated companies have no commercial, contractual, or other relationship with the brand, agency, or website called FLY STAYS. MARIVAL RESORTS and MARIVAL VACATION CLUB have not granted licenses or rights to use their brands and logos to FLY STAYS or its related brands. Please ignore any information sent through FLY STAYS as a means of sale or contact for MARIVAL RESORTS and MARIVAL VACATION CLUB.
We remind you of our official websites and phone numbers:
https://marivalvacationclub.com/
Reservations USA & CAN: 1 877 888 5828
